Provide your contact information to the Palm Support Representative.
2
The Palm Support Representative will provide you with a Service Repair Order Number (SRO number). Write this number down.
3
If possible, backup all data from the original device.
4
Remove any accessories and add-ons, like a case, faceplate, stylus or batteries (depending on model type) and place the device inside the box with your name, address and SRO #. Any items sent other than the Palm device will not be returned.
5
Send the device to the Palm support address with the SRO number clearly indicated in the address area.
Notes:
You will be responsible for one-way shipping charges using a trackable shipping method. For shipping and packing instructions, click here.
