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Was the update successful?
To check if the update worked:
- Press 'Start'
 , and then select 'Settings'.
- Select the 'System tab'. Tap 'About', and select the 'Phone' tab.
- Look at the Software Version.
- If the update was successful, the Software version number will be as following:
| Device |
Carrier |
String |
| Treo 750 |
 |
Treo750-2.19-H3E |
| Treo 750 |
 |
Treo750-2.27-RWE |
| Treo 750 |
 |
Treo750-2.26-ROW |
| Treo 750 |
 |
Treo750-2.18-VFE |
| Treo 750 |
Generic/Unlocked |
Treo750-2.27-RWE |
Troubleshooting during and after the update
Error messages you may encounter:
Unsupported device
No update necessary
Device connection failed
Device needs power
Update failed
Device password detected
Owner information
Error 'Unable to create log file'
ActiveSync/Windows Mobile Device Centre appears to connect and
disconnect during installation
The device has become unresponsive after running
the Treo 750 update
After
the Update completes ActiveSync® tries to reconnect but is unsuccessful
Device is not detected after a successful update
Keyguard settings are NOT saved after the Update
Welcome to the Pocket PC Synchronisation Setup Wizard appears
General ActiveSync problems
Unsupported device
'This updater only works with the Palm Treo 750 smartphone'.
You have connected a non compatible device or running the update for a different language
to that of the device (i.e. if you try to run the English update on
a German language device). Select 'Quit' to cancel the installation
and run the correct update for your software version.
- Press 'Start' ,
and then select 'Settings'.
- Select the 'System tab'. Tap 'About', and select the 'Phone' tab.
- Look at the Software Version. 'Treo750-1.1X-XXX'
|
|
No update necessary
'You already have this version or a newer version of the software on your Treo
smartphone.'
This update will not run if you have software version number TREO750-2.19-XXX (for 3), TREO750-2.27-XXX (for Optus), TREO750-2.26-XXX (for Telstra), TREO750-2.18-XXX (for Vodafone), and TREO750-2.27-XXX (for Generic/Unlocked), or later, the update is not required. Select 'Quit' to cancel the installation. |
|
Device connection
failed
'The USB connection was not successful. If your device is disconnected,
please reconnect it and click Try Again.
Microsoft ActiveSync should be installed and running before starting the update.'
If the device is connected and ActiveSync 4.5 or Windows Mobile
Device Centre installed and running refer to ActiveSync
troubleshooting for further suggestions.
Click 'Try Again' once the connection has been resolved. |
|
Device needs power
Please plug your device into the power outlet and click Try Again. |
|
Update failed
'An error occured during the update process. Please complete the following
steps to restart the update:
- Disconnect your device and perform a soft
reset
- Reconnect the device making sure that ActiveSync is running
- Click 'Quit' and then restart this update'
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|
Update completion interrupted
'The USB connection was
not successful. There are files left on the device in the following folders.
These should be deleted.
- VzwUpd.dll: all
- VxwUpd/Scenarios: all
- Temp: PayloadMatch.cab, UpdInfo.cab, UpdInfo.dll'
This will occur if you have disconnected your device at any point during the
update installation. Do not disconnect your device until the installation
has completed on both your PC and Treo.
- Select 'Quit'
- Delete all files mentioned above
- Disconnect your device and perform a soft
reset
- Reconnect the device making sure that ActiveSync is running
- Restart this update
Device password detected
'The device is currently locked. Please enter the password when prompted
and Try Again.'
If this error continues disable your password.
Owner information
You have set Owner information to display when the device is turned on, disable this setting and Try Again.
- Press 'Start' ,
and then select 'Settings'
- Select 'Owner information'
- Select 'Options' tab and remove the check from 'Indentification information'
and 'Notes' (if checked)
Error “Unable to create log file: \Temp\RemDev.log Error Code 3”.
Make sure that you have a Temp directory at the root of your computer
- Double click on 'My Computer'
- Select C:, the Temp directory should be here if not create the directory:
- Select C:,
then select menu option File (at the top left of the screen), Select New then
Folder and write Temp where prompted for New Folder.
Or make
sure that if you already have a RemDev.log file that it is NOT write protected.
- Right click on the file in C:\Temp
- Select properties
- Remove check for Read Only and select Apply
ActiveSync/Windows Mobile Device Centre appears to
connect and disconnect several times during the Updater process.
This is expected behaviour of the Updater.
The device has become unresponsive after running
the Treo 750 update
If you find after installing the Treo 750 update that you are unable
to use the phone or network features on the device there
is a recovery tool available to reset your device. Please refer to the Recovery
Tool for Treo™ 750 updater to recover your device. Once
your device has been reset, you can then proceed with the
update process again.
After
the Update completes ActiveSync tries to reconnect but is unsuccessful.
The Treo will sometimes go into standby at this point. On the PC the Updater
is still open and has not completed yet. Turn the Treo On by pressing the
red power button  then the
Updater will complete successfully.
Device is not detected after a successful Update.
After a successful update you disconnect the device and then reconnect and notice
that ActiveSync/Windows Mobile Device Centre does not recognise that the device
is
reattached.
If your Treo does not reconnect, soft
reset your device and log out of Windows
and then log back in.
Keyguard settings are NOT saved after the Update.
The keyguard settings “5 seconds after power off” or “30
seconds after power off” will revert to “Disabled” after
performing an update. You will need to reset these settings after the
update.
'Welcome to the Pocket PC Synchronisation Setup Wizard' screen
might appear when connecting to ActiveSync/Windows Mobile Device Centre after
the update.
Just hit the Cancel button and ActiveSync/Windows Mobile Device Centre will
continue.
General ActiveSync problems
Ensure that you have installed ActiveSync 4.5 or Windows Mobile Device Centre
(Windows Vista)
Please refer to ActiveSync
troubleshooting for further solutions.
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