Repair
hotline:
3002 1635
Monday - Friday: 8:30am to 6pm
Repair procedure:
1
Provide your contact information to the Palm
Support Representative.
2
The Palm Support Representative will provide
you with a Service Repair Order Number (SRO number). Write
this number down.
3
If possible, backup all data from the original
device.
4
Remove any accessories and add-ons, like a
case, faceplate, stylus or batteries (depending on model
type) and place the device inside the box with your name,
address and SRO #. Any items sent other than the Palm
device will not be returned.
5
Send the device to the Palm support address
with the SRO number clearly indicated in the address area.
Notes:
You will be responsible for one-way shipping charges using a trackable shipping
method. For shipping and packing instructions, click
here.
