Palm

Update 2.12 for the Treo 680

FAQs: Expansion Card installation

 

Check if your Treo 680 was updated

  1. On your Treo 680, press Phone
  2. Press Menu
  3. From the Options menu, select Phone Info.
  4. Look for the Software: Treo680-X.XX-ROW.
  5. If it says Treo680-2.12-ROW, it was updated.

 

Tips and tricks for installation issues

  • Is your smartphone plugged in? Before you can install the update, your smartphone must be connected to its AC charger. Otherwise, you'll see an error on your desktop and you won't be able to install.
  • Do you have an Unlocked GSM phone?  This update will not work for AT&T, Cingular or Rogers branded phones even if you are on their networks.  The installer will stop you from running this update.
  • Do you have 20-26MB free space on your device? This update requires at least 20 MB free memory available on your smartphone. Palm recommends 26MB of free space to ensure proper operation. Check free memory.

 

Update doesn't start when SD card is inserted

Do you see a blank launcher screen like the one shown?
This means that you did not create the PALM folder at the root directory of your expansion card.
Use an SD card reader, and make sure the entire contents of the updater PALM folder are located in the root directory of the expansion card.
Other causes
In some cases, the updater may not start even if it is installed on the expansion card correctly. Try the following:

  • Ensure there is nothing else on the card except the PALM folder from the update.
  • Perform a hard reset, and try to install the update again.
  • Try a different expansion card.

Remember, we recommend you do not use a miniSD or microSD expansion card with an adapter. Instead, use a full-size SD or MMC expansion card.

 

Device is in a looping reset after the update

Is your smartphone looping through the Palm logo screen, resetting itself over and over again? This may be happening because you selected a different language for your device than was previously selected before you ran the update. This can cause a looping reset after the update is complete.

If this is the case, exit the updater on your desktop PC. Then perform a hard reset on your smartphone.
Then perform a HotSync operation to restore backed-up data to your device

You can confirm that the update was completed successfully by checking the Phone Information screen (here's how).

 

Error: "Charger Required"

The text of this error message is:
Charger Required
Plug your device into the charger and select OK to continue

If you see this message, plug your smartphone into its AC charger, and make sure the charger is connected to a powered outlet. This software requires your device to be connected throughout the update process.

 

Error: "The free data storage space on the device is very low ..."

The text of this error message is:
Warning
The free data storage space on the device is very low. Delete applications or data.

Before beginning the update, you need to have at least 24 MB free memory available on your smartphone. Palm recommends 26MB of free space to ensure proper operation. Check free memory.

You have two options:

  • Delete enough data and applications to make space (info).
  • Or, synchronise to back up data and then perform a hard reset (info) to clear the contents of your device.

 

Error: "Unsupported Device"

The text of this error message is:
Warning
Device is not supported

This update is only for Unlocked GSM Treo 680 with no carrier logo on the front. If see a carrier logo above your screen, this update may not work for you.

 

Error: "No Update Necessary"

The text of this error message is:
Important: You already have this version or a newer version of this software on your Treo smartphone.

  1. On your Treo 680, press Phone
  2. Press Menu
  3. From the Options menu, select Phone Info.

Look for the Software: Treo680-X.XX-ROW. If it says Treo680-2.12-ROW, it is already updated.