Customer Support
Contact Us
Live Chat
For technical questions such as synchronisation, software, upgrades and other technical-related issues communicate directly with a support agent in real-time.Learn more
Phone Support
Palm offers phone support with agents to talk you through device installation and ongoing maintenance.Learn more
Warranty and Repair
Warranty
Find out more about Palm Warranty & Support Policy for the Palm smartphones, handhelds and accessories.Learn more
Repair
Are you unsure if you need a repair and need help deciding? Our troubleshooter can save you time and money by ensuring that your handheld or smartphone is really in need of a repair.Learn more
Self-Help
Knowledge library
Search for solutions on how to set up and use your device, or even troubleshoot a particular problem on your own.Learn more
Help Forums
Learn from fellow Palm customers from around the world, or answer others' questions in this online community.Learn more
Common Questions
Answers to common questions about Customer Support.
I can't seem to get my Palm smartphone or handheld
to turn on. I don't want to send it in for repair
unless I know for sure that it is not functioning correctly.
How can I check this out?
There are a number of situations where your
handheld or smartphone may seem non-functional and in need
of service. Most of these problems are easily fixed and do
not require actual repair of your device. Many solutions are
located on our Support page. If your Palm device will not turn on, please see
the troubleshooter page for more assistance.
The screen on my Palm handheld or smartphone
is broken. How can I get it repaired?
Customer Care can provide assistance in arranging
repair for a Palm product that has experienced physical
damage. For contact information, click
here. For more information on our service options, please
see click here.
What is the warranty on my device?
Please visit Warranty
Support for more information.
Is there any way that I can trade in my old
organiser for a newer model?
Palm does not have a trade-in program for
older models to be exchanged for newer models at this time.
However, from time-to-time we run promotions on our range of products and accessories.
How can I order a replacement manual or handbook?
Palm manuals are available for download from
our Web site at no charge. Please visit Palm
support and select your device.
Looking for email support?
We've moved to Live Chat support, which provides instant online communication with an agent.
