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Does your Palm smartphone or handheld need a Repair?

Incorrect configuration or software issues may cause your Palm smartphone or handheld to appear to be broken. Save yourself time and money by diagnosing these types of issues before you start a repair. Troubleshoot before you start a repair.

Warranty and Repair popular support topics

• Troubleshoot your Palm smartphone or handheld
• Step by Step Repair Guide
• Warranty Information
• Contact Palm Customer Support

Answers to common questions:

• Palm-branded smartphones and handhelds and any in-warranty materials included with these devices
• Palm-branded accessories

• Third-party accessories
• Replacement parts
  Note: Palm does not sell replacement parts for service performed by someone other than a Palm
  

We can repair your cracked or scratched screen. However, the Palm Limited Warranty does not cover screen breakage. Screen repairs are subject to an out-of-warranty repair charge.

There is no charge for repair service if covered by your warranty. You may be responsible for shipping charges. Out-of-warranty service prices vary by product (view charges). Sometimes the cost to repair a device is almost as much as purchasing a new one.
Is it time to upgrade? Explore your options: Palm smartphones.

If Palm determines that your device is not repairable, it will be returned to you as-is. Your device will will not be repaired if:

• Device is crushed, burned, defaced, damaged by liquid, melted or otherwise broken beyond economic repair
• Plastic casing has been opened, device modified, or service performed by someone other than a Palm
• Device is not in the condition as described in your repair request, or the repair claim is otherwise fraudulent

Accessories & Replacement Parts

A "part" is an item that came in the box with the smartphone or handheld, such as a cable, stylus, flip cover, placeholder SD card, etc. An accessory is an item not included in the box, such as an external keyboard or case, which you purchased separately. Parts and accessories are covered under the Palm warranty.

If your in-warranty part or accessory is defective, please contact us to request a replacement. Palm does not provide replacements for lost or out-of-warranty parts and accessories. If the warranty has expired for your accessory, we recommend you purchase a new one.

For other accessories not made by Palm, please contact the accessory's manufacturer for information about their warranty and repair policies.