Warranty Information
The following summary is for reference purposes only and is not a statement of warranty terms or a warranty offer. The only warranty terms and conditions applicable are those Palm terms and conditions made available with the purchase of packaged product, either new or reconditioned.
One-Year Limited Warranty Statement
(PDF: 54KB / 2 pages)
- Repair/replacement of special edition products will be replaced with a new or reconditioned standard product when special parts are not available.
- The warranty for Palm, Treo, and Visor products sold as "Open Box" or "Reconditioned" is 90 days from date of purchase.
- After 90 days, there will be a telephone Technical Support change of US$12 per incident. This charge is waived if the call results in a service repair order.
Warranty and Support Policy for Smartphones
Centro
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $179 USD
Treo 750 and Treo 750v
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $179 USD
Treo 680
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $179 USD
Treo 650
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $179 USD
Warranty and Support Policy for Handhelds
Z22
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $75 USD
TX
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $125 USD
Tungsten E2
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $125 USD
LifeDrive
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $125 USD
Zire 72 and Zire 71
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: $125 USD
Warranty and Support Policy for Accessories
- Warranty: 1 year from date of purchase
- Telephone Support: 90 days from date of first contact
- In warranty repair: No charge
- Out of warranty repair: N/A
