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Palm Accessibility Program - Pre 2004 Models
Summary Table
Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
|
Section 1194.21 Software Applications and Operating Systems |
|
Applicable |
Refer to table |
|
Section 1194.22 Web-based internet information and applications |
|
Not Applicable |
This section is only applicable when information regarding the use of Palm products (such as the handbook) is available on the Palm.com website. When it is posted on the Palm.com external website, Palm will conform to applicable sections of Section 1194.22 to the maximum extent possible. |
|
Section 1194.23 Telecommunications Products |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W. For specific conformance data, please send an email request. |
Refer to table |
|
Section 1194.24 Video and Multi-media Products |
|
Not Applicable |
Handhelds by Palm do not contain display circuitry that receives images from broadcast, cable, videotape or dvd signals. handheld by Palm that are capable of multimedia presentations have media that is downloaded into the units internal memory or a secure digital media card and the applications to run these capabilities are provided by third party developers. |
|
Section 1194.25 Self-Contained, Closed Products |
|
Applicable |
Refer to table |
|
Section 1194.26 Desktop and Portable Computers |
|
Applicable |
Refer to table |
|
Section 1194.31 Functional Performance Criteria |
|
Applicable |
Refer to table |
|
Section 1194.41 Information, Documentation and Support |
|
Applicable |
Refer to table |
Section 1194.21 Software Applications and Operating Systems - Detail
Voluntary Product Accessibility Template
|
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. |
|
Application menus and shortcuts can be navigated from the keyboard or from user defined and software defined shortcuts available in all Palm PDA's. |
The TUNGSTEN T2, Tungsten E and TUNGSTEN T3 can be used in conjunction with an accessory keyboard. The TUNGSTEN C, TUNGSTEN W have a built in keyboard that complies to this section. All other Palm handhelds that are compatible with accessory keyboard devices also comply to this section. |
| (b) |
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. |
|
Palm, Inc. Standard applications and operating systems built into Palm handhelds do not interfere with accessibility features identified under the Palm Accessibility Program. |
All handhelds by Palm |
| (c) |
A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. |
|
All handhelds by Palm have a user adjustable focus area. This focus area is adjustable by using either stylus to move the data, writing in shortcut keystrokes, using the up and down keys or using built in navigator buttons. The Zire 71, TUNGSTEN C, TUNGSTEN T, TUNGSTEN T2, T3 and the TUNGSTEN W have a "Navigator" button that enables users with limited dexterity or limited use of one or both hands to select and display records, enter data or open and close applications. The navigator button can also be combined with the built in keyboard on the TUNGSTEN C, TUNGSTEN W, T3 or an attached accessory keyboard to make data entry and access to the PDA's simpler and more efficient. The T/E has a multi directional navigator button that can be utilized to track and focus changes. |
All handhelds by Palm |
| (d) |
Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. |
|
All images that are represented graphically also contain text conveying their identity, operation and state of the element. This is a standard in Palm OS. The user is able to alter the identity of these items, specifically assign images to operating elements and customize applications and font size. Customization of user buttons can be enabled in the preferences application. The Zire 71 allows users to adjust font size via the Preference menu as you open most built in applications. The font size comes in small, medium and large. The TUNGSTEN T2, T3 and T/E, as well as other Palm products may allow for a wider range of style and font size adjustability through built in and third party applications. |
All handhelds by Palm |
| (e) |
When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. |
|
NOT APPLICABLE |
NOT APPLICABLE |
| (f) |
Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. |
|
Textual information is a standard characteristic of all operating systems. These systems contain text content, text input caret location and text attributes that allow users to understand, input and relay information. |
All handhelds by Palm |
| (g) |
Applications shall not override user selected contrast and color selections and other individual display attributes. |
|
Palm OS Software v.5.2.1 and previous Palm OS do not override user selected controls and other individual display units. The Zire 71, TUNGSTEN C, TUNGSTEN T2, TUNGSTEN T3, TUNGSTEN E and The TUNGSTEN W enable users to identify specific color schemes that are available under the preferences menu. The range in color schemes may assist individuals with low vision impairment to discern images on the screen more clearly. The T3 and T/E contain a transreflective screen which is capable of supporting over 65,000 colors and is considered the most visible and clear handheld screen by Palm to date. |
All handhelds by Palm |
| (h) |
When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.
|
|
NOT APPLICABLE-Animation is not displayed in current Palm OS. |
NOT APPLICABLE |
| (i) |
Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
|
Color coding is used in the Palm IIIc, m505, m515, TUNGSTEN T, TUNGSTEN W, TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3. It is not the sole means of conveying information to handheld users. All images that are represented graphically also contain text conveying their identity, operation and state of the element. This is a standard in Palm OS. The user is able to alter the identity of these items, specifically assign images to operating elements and customize applications and font size. |
Palm IIIc, Palm m505, m515, TUNGSTEN T, TUNGSTEN W, TUNGSTEN C, Zire 71 and TUNGSTEN T2 are color handhelds and have built in color coding. |
| (j) |
When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. |
|
The following handhelds by Palm offer color displays: Palm IIIc, m130, m505, m515, TUNGSTEN T, TUNGSTEN C, TUNGSTEN W, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3. The Palm m515 allows contrast adjustability. The TUNGSTEN T and TUNGSTEN W allow color adjustability in the "Note" application. The TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide built in color and contrast adjustments via the preferences menu and/or the Graffiti 2 writing area. In the Graffiti 2 writing area there is a small brightness (contrast) adjustment icon that once pressed can be adjusted higher or lower based on the user preference. These adjustments permit users with visual impairments to customize the screen to meet their needs for color changes and/or contrast (brightness). The contrast feature can be adjusted by holding down the power button for at least two seconds or by assigning a shortcut stroke key. |
The Palm IIIc, Palm m130, Palm M505, Palm m515, Zire 71, TUNGSTEN T, TUNGSTEN C, TUNGSTEN W, TUNGSTEN E and TUNGSTEN T3 are the only color handhelds made by Palm. The TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide a variety of color and contrast (brightness) adjustability. These adjustments permit users with visual impairments to customize the screen to meet their needs for color changes and/or contrast. These products meet this requirement to the maximum extent possible. |
| (k) |
Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. |
|
All handhelds by Palm have a screen flicker rate above 55 Hz. |
All handhelds by Palm |
| (l) |
When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. |
|
All Palm electronic forms are able to be used with compatible assistive technology. The TUNGSTEN C, TUNGSTEN T, TUNGSTEN W, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 allow users with limited hand coordination, range of motion and dexterity to access information and toggle between records using the "Navigator" Button. This button can also be used to adjust the contrast (brightness) of the screen. The Zire 71 contains a built in Navigator button that is in the form of a "joystick". The Navigator buttons can be utilized in tandem with the built in keyboard of the TUNGSTEN C and TUNGSTEN W in order to reduce and/or eliminate difficult data entry and data output. Persons with limited dexterity may find this tool useful for data input and data output. |
All handhelds by Palm |
Section 1194.23 Telecommunications Products - Detail
Voluntary Product Accessibility Template
|
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (b) |
Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (c) |
oice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (d) |
Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (e) |
Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (f) |
For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (g) |
If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (h) |
Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. |
|
Not Applicable |
The TUNGSTEN W does not provide output via an audio transducer. |
| (i) |
Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (j) |
Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| (k) |
Products which have mechanically operated controls or keys, shall comply with the following: |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| |
(l)Controls and keys shall be tactilely discernible without activating the controls or keys. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| |
(2)Controls and keys shall be operable with one hand and shall not require tight grasping, pinching, or twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2 N) maximum. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request. |
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| |
(3)If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request.
|
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
| |
(4)The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. |
|
Not Applicable (The only handheld by Palm that is applicable to this section is the TUNGSTEN W). For specific conformance data, please send an email request.
|
The TUNGSTEN W is the only applicable handheld to Section 1194.23 |
Section 1194.25 Self-Contained, Closed Products - Detail
Voluntary Product Accessibility Template
|
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology. |
|
Handhelds by Palm contain technology that can be used by individuals with disabilities. For persons with visual impairments, the TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide the ability to adjust the color and contrast (brightness) of the device in order to meet the needs of the end user. The TUNGSTEN E and the TUNGSTEN T3 contain a transreflective screen which provides the highest level off clarity and color than any other Palm handheld. For users who are blind, handhelds by Palm provide the hardware and technology that can be adapted to assist with this disability. One key feature of the TUNGSTEN W is that is emulates a TTY devices capability. At the same time, the TUNGSTEN W can be utilized by third party service providers and third party TTY manufacturers with TTY (Touch Teletyping) devices. The TUNGSTEN T, TUNGSTEN T2 and TUNGSTEN T3 both contain bluetooth technology that we combined with a bluetooth enabled phone that is TTY compatible can additionally meet the needs of users with hearing impairments. |
All handhelds by Palm. The TUNGSTEN C, Zire 71 and TUNGSTEN T2 provide users the ability to adjust a selection of colors as well as the contrast of the unit. This is a particularly useful tool for persons with visual impairments. The TUNGSTEN W provides the maximum amount of user adaptability for persons with hearing impairments via its use of SMS and adaptability to TTY devices that meet GSM/GPRS Standards. The TUNGSTEN T and the TUNGSTEN T2 both contain bluetooth technology that we combined with a bluetooth enabled phone that is TTY compatible can additionally meet the needs of users with hearing impairments. |
| (b) |
When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. |
|
Timed responses are not a required part of the Palm OS. |
All Palm PDA's |
| (c) |
Where a product utilizes touch screens or contact-sensitive controls, an input method shall be provided that complies with Û1194.23 (k) (1) through (4). |
|
Palm technology and functionality conforms to 1194.23, (k)(1)-(4) |
All handhelds by Palm meet this standard to the maximum extend possibly. The TUNGSTEN C, TUNGSTEN T, TUNGSTEN W, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide a "Navigator" button that enables users with limited dexterity or with the use of only one hand to select and display records on the handheld and to open and close applications. The Zire 71 contains a built in "Navigator" button in the form of a joystick. Both types of navigation buttons can be combined with either a built in keyboard for the TUNGSTEN line of products or an accessory keyboard that can be attached. The Zire 71 "Navigator/Joystick" may be able to be adapted to a larger device for easier control and movement. This has yet to be developed.. |
| (d) |
When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
|
Not Applicable |
Not Applicable |
| (e) |
When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.
|
|
Audio output is provided in the Tungsten C, TUNGSTEN T, ZIRE 71 and TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3. The Palm handhelds use of an industry standard 2.5mm stereo headset and/or speaker. This headset is sold separately from the handheld and can be used with built in audio applications. The Zire 71, TUNGSTEN T and the TUNGSTEN T2 contain a built in speaker as well as the stereo headset connection. |
The TUNGSTEN C, TUNGSTEN T, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide the ability to interrupt, pause and restart audio features at any time. The Zire 71 provides audio output via the 2.5mm stereo headset connection or via the built in speaker. This is provided via third party software applications that come standard in the audio capable Palm handhelds. |
| (f) |
When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. |
|
Deliverable voice output is only applicable to stand alone kiosks. |
Not Applicable |
| (g) |
Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. |
|
Color coding is not used as the sole means of conveying information to Palm users. Pictographs as well as text are used to convey information about our devices and its application as well as indicating an action, prompting a response or distinguishing a visual element. |
Palm IIIc, m130, m505, m515, Zire 71, TUNGSTEN C, TUNGSTEN T, TUNGSTEN W, TUNGSTEN T2, Zire 21, TUNGSTEN E and TUNGSTEN T3 |
| (h) |
When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. |
|
The following handhelds by Palm offer color displays: Palm IIIc, m130, m505, m515, TUNGSTEN T, TUNGSTEN C, TUNGSTEN W, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3. The Palm m515 allows contrast adjustability. The TUNGSTEN T and TUNGSTEN W allow color adjustability in the "Note" application. The TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide built in color and contrast adjustments via the preferences menu and/or the Graffiti 2 writing area. In the Graffiti 2 writing area there is a small brightness (contrast) adjustment icon that once pressed can be adjusted higher or lower based on the user preference. These adjustments permit users with visual impairments to customize the screen to meet their needs for color changes and/or contrast (brightness). The contrast feature can be adjusted by holding down the power button for at least two seconds or by assigning a shortcut stroke key. |
The Palm IIIc, Palm m130, Palm M505, Palm m515, Zire 71, TUNGSTEN T, TUNGSTEN C, TUNGSTEN W, TUNGSTEN E and TUNGSTEN T3 are the only color handhelds made by Palm. The TUNGSTEN C, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 provide a variety of color and contrast (brightness) adjustability. These adjustments permit users with visual impairments to customize the screen to meet their needs for color changes and/or contrast. These products meet this requirement to the maximum extent possible. |
| (i) |
Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. |
|
Handhelds by Palm have a screen flicker rate above 55 Hz for all of the devices. |
All Palm PDA's |
| (j)(1) |
Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. |
|
Not Applicable |
Not Applicable |
| (j)(2) |
Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. |
|
Not Applicable |
Not Applicable |
| (j)(3) |
Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. |
|
Not Applicable |
Not Applicable |
| (j)(4) |
Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane. |
|
Not Applicable |
Not Applicable |
Section 1194.26 Desktop and Portable Computers - Detail
Voluntary Product Accessibility Template
|
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
All mechanically operated controls and keys shall comply with Û1194.23 (k) (1) through (4). |
|
All handhelds by Palm comply with 1194.23 (k)(1)-(4). The TUNGSTEN C, TUNGSTEN W comply with sections 1194.23(k)(1),(2),(4). The ZIRE 71, TUNGSTEN T, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 comply with sections 1194.23 (k)(1),(2),(NA),(4). |
All handhelds by Palm |
| (b) |
If a product utilizes touch screens or touch-operated controls, an input method shall be provided that complies with Û1194.23 (k) (1) through (4). |
|
All handhelds by Palm comply with 1194.23 (k)(1)-(4). The TUNGSTEN C, TUNGSTEN W comply with sections 1194.23(k)(1),(2),(4). The ZIRE 71, TUNGSTEN T, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 comply with sections 1194.23 (k)(1),(2),(NA),(4). |
All handhelds by Palm |
| (c) |
When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. |
|
Not Applicable |
Not Applicable |
| (d) |
Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. |
|
All Palm expansion slots, ports and connectors comply with publicly available standards. Palm is the industry leader in developing these industry standards. |
All handhelds by Palm |
Section 1194.31 Functional Performance Criteria - Detail
Voluntary Product Accessibility Template |
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. |
|
This criteria will cause a "fundamental alteration of our products" and is exempt according to Subpart E, section 1194.3 (e) of the Rehabilitation Act of 1973, Section 508. For future product development, we are working on the ability to provide the compatibility, software support and technology that may allow third parties or ourselves to develop an application or device that can be used to assist persons who are blind or visually impaired with using our devices. The TUNGSTEN W, TUNGSTEN T, TUNGSTEN E, TUNGSTEN T2 and TUNGSTEN T3 may be utilized with assistive technology via third party software and/or hardware to retrieve information for persons with visual impairments. |
All handhelds by Palm |
| (b) |
At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. |
|
This criteria will cause a "fundamental alteration of our products" and is exempt according to Subpart E, section 1194.3 (e) of the Rehabilitation Act of 1973, Section 508. For future product development, we are working on the ability to provide the compatibility, software support and technology that may allow third parties or ourselves to develop an application or device that can be used to assist persons who are blind or visually impaired with using our devices. The TUNGSTEN W, TUNGSTEN T, TUNGSTEN E, TUNGSTEN T2 and TUNGSTEN T3 may be utilized with assistive technology via third party software and/or hardware. |
All handhelds by Palm |
| (c) |
At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided |
|
Handhelds by Palm are visual products that communicate both graphically and textually. User hearing is not required for standard features with the exception of the TUNGSTEN W telecommunications feature. The Tungsten C, TUNGSTEN T, Zire 71 and TUNGSTEN T2 have an accessory headset device, speaker and/or a microphone jack that allows users to playback audio and or video files via third party applications. The TUNGSTEN W is capable of providing TTY compatibility both inherent in it's SMS capabilities but also through the connection of a digital TTY device. The TUNGSTEN C, TUNGSTEN T2 and TUNGSTEN T3 provide SMS capabilities that are comparable to TTY communications relays. |
All handhelds by Palm |
| (d) |
Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.
|
|
Audio information designed for informational use, has the ability to be is adapted. For example, audible output can be raised or lowered, alarm sounds, confirmation beeps, alert vibration or LED lighting and tones can be manually adjusted to provide enhanced auditory assistance and/or alarming. The TUNGSTEN T, TUNGSTEN C, TUNGSTEN W, Zire 71, TUNGSTEN T2, TUNGSTEN E and TUNGSTEN T3 have a standard 2.5mm stereo headset jack built into the unit. Third party software is available that allows handheld by Palm with audio capabilities to retrieve information specific to the users needs. |
Palm products meet this requirement to the maximum extent possible. |
| (e) |
At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.
|
|
The use of speech for operation and information retrieval is not required to operate handhelds by Palm. |
All handhelds by Palm |
| (f) |
At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. |
|
Handhelds by Palm are adaptable and compatible with devices designed by Palm Source and third parties providers. These devices may require fine motor skills or simultaneous actions in order to operate the unit. handheld by Palm can be used by persons with limited reach and strength. The TUNGSTEN C, TUNGSTEN T, TUNGSTEN W, TUNGSTEN T2, TUNGSTEN E (five way navigator) and TUNGSTEN T3 allow users to navigate with the use of a "Navigator" button. The Zire 71 contains a "Navigator" button in the form of a joystick. The navigator button or navigator joystick allows for one handed use and limited fine motor control. The TUNGSTEN C and the TUNGSTEN W features an ability to remap the character keys of the keyboard per personal preferences. The Zire 21 contains a touchpad that can be used with one hand to navigate through applications and product functions. |
All handhelds by Palm |
Section 1194.41 Information, Documentation and Support
Voluntary Product Accessibility Template
|
| Criteria |
Supporting Features |
Remarks and explanations |
| (a) |
Product support documentation provided to end-users shall be made available in alternative formats upon request, at no additional charge.
|
|
Alternative format documentation can be requested at no charge from David Woo, Global Compliance Manager. Contact via email at david.woo@palm.com |
All handhelds by Palm |
| (b) |
End users shall have access to a description of the accessibility and compatibility features of the products in alternate formats or alternate methods upon request, at no charge.
|
|
A description of accessibility and compatibility features of Palm products is available at no charge and per request from David Woo, Global Compliance Manager. Contact via email at david.woo@palm.com |
All handhelds by Palm |
| (c) |
Support services for products shall accommodate the communication needs of end users with disabilities. |
|
In development. Please contact David Woo, Global Compliance Manager at david.woo@palm.com with direct support questions. |
All handhelds by Palm |
This report prepared by Techthree, Inc. www.techthree.com
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