Press Release
Onsite Technicians Use Smartphones to Fine-tune and Safety-check Automated Doors
SUNNYVALE, Calif., Jan 16, 2007 (BUSINESS WIRE) -- Technicians at Stanley Access Technologies are using Palm(R) (Nasdaq: PALM) Treo(TM) smartphones to install, calibrate and repair automated doors at hospitals, airports, hotels and restaurants. Initial adjustments are now performed quickly and electronically with a customized application that sets parameters for such things as door speed and force.
"I think we're just getting started," said Jeff Bonas, technical support specialist for Stanley Access Technologies. "Now that Treo smartphones are in our technicians' hands and they are experiencing what is possible, the next step is adding such things as onsite billing and inventory control, as well as GPS to reduce time spent looking for job sites."
Stanley Access Technologies, a business division of Stanley Works, an S&P 500 company, creates and installs custom door solutions. Technicians spend the majority of their time at customer locations installing or servicing products and remain on call to provide customers preventative maintenance and 24-hour emergency service. The company uses Treo smartphones for access to phone, contacts, calendar, email, camera, Documents To Go(R), RepliGo and two additional customized applications developed in-house with an independent developer.(1)
Employees using Treo smartphones at Stanley Access Technologies are discovering the following benefits:
-- Improved communication between field service technicians and local offices;
-- Streamlined software-update process, which delivers updates directly to technicians in the field;
-- Reduced setup time by automating the setting of parameters for door speed and force with the Treo smartphone running custom applications;
-- Eliminated need to carry heavy binders and several devices to service locations; and
-- Simplified photo handling using the Treo smartphone's built-in camera to take pictures of damaged parts and immediately send via email.
With the Treo smartphone running custom-built applications, technicians use the smartphone connected to the door controller to calibrate door settings with an easy tap of a few buttons on the screen, as opposed to climbing a ladder to tweak initial settings manually. Technicians save time performing final safety checks as required by industry regulations.
"We're hearing more customers ask, 'What else can I do with my Treo smartphone besides phone calls and email?'," said Tim Roper, vice president, U.S. region, for Palm, Inc. "Getting to email is the first step. Then customers realize the productivity gains and how easy it is to customize their Treo smartphone to improve other areas of their business."
More information about Palm's enterprise solutions is available at: http://www.palm.com/solutions.
About Stanley Security Solutions
Stanley Security Solutions, a business division of The Stanley Works, is a provider of integrated access control and security solutions for institutional, commercial and industrial businesses and organizations. With a strong emphasis on service, Stanley Security Solutions delivers a comprehensive suite of security products, software and integrated systems directly to end user customers. Stanley Security Solutions is committed to extending its position as a leading comprehensive resource for a broad and extensive array of solutions that span the entire security spectrum.
About Palm, Inc.
Palm, Inc. (Nasdaq: PALM), a leader in mobile computing, strives to put the power of computing in people's hands so they can access and share their most important information. The company's products for consumers, mobile professionals and businesses include Palm(R) Treo(TM) smartphones, Palm handheld computers, and Palm LifeDrive(TM) mobile managers, as well as software, services and accessories.
Palm products are sold through select Internet, retail, reseller and wireless operator channels throughout the world, and at Palm Retail Stores and Palm online stores (http://www.palm.com/store).
More information about Palm, Inc. is available at http://www.palm.com.
(1) Within wireless service coverage area only. Availability and coverage depends upon carrier and the geographic scope of international roaming agreements. Email, messaging and web access requires data services from a mobile service provider at an additional cost.
Palm, Treo and LifeDrive are among the trademarks or registered trademarks owned by or licensed to Palm, Inc. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.
SOURCE: Palm, Inc.
A&R Edelman for Palm, Inc.
Dolleen Casey, 650-762-2811 (Media)
dcasey@ar-edelman.com
Copyright Business Wire 2007
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