Palm

• Go to the Downloads section of this website and download the "full" version of ChatterEmail. This zip file includes all of the files you need for ChatterEmail, the user manual, a QuickStart guide, and a copy of the license agreement.
• Hotsync the .prc files to your Treo using the procedure indicated in the user manuals for your Treo device. Typically, double-clicking on each of the six .prc files is sufficient to queue the files for loading onto the Treo. A HotSync then accomplishes the transfer.

• On the Treo, start up the Blazer application (this may be called "Web" on your Treo).
• Point Blazer at http://get.chatteremail.com and the files should be downloaded and installed on your Treo.
• Documentation, including a QuickStart guide and a full user manual, can be found in the Downloads section of this site.


Note that ChatterEmail must be installed in your Treo's main memory (RAM); ChatterEmail cannot run from a memory card (SD card).

If you purchased after May 15, 2007 please visit http://software.palm.com/us/html/service.jsp and login in to your account to retrieve your account code or to request support for a new code.

1. Your EXACT hotsync user name. If you aren't sure how to find it, there's a FAQ nearby that will help.
2. What you licensed (ChatterEmail, ChatterEmail+, ChatterEmail/EX, MatrixSSL)? 3) Some proof of purchase (your original registration code email, the PayPal transaction number, or—this will take longer—the date (or approximate date) of purchase.

In order to register ChatterEmail, you must first purchase a license.

To complete your registration, enter ChatterEmail on your Treo and use the "Register" menu command that is in ChatterEmail's "Pref" menu (to bring up the menu bar, tap the Treo's menu key).

1. If you don't have ChatterEmail v2.0.4 or later, please upgrade to a more recent version.
2. Enter the Console in ChatterEmail by using the Console menu command in ChatterEmail's Pref menu. (Bring up the menu bar with the Treo's menu button.)
3. Enter "hotsync" (without the quotes) at the prompt.
4. Send an email to support@chatteremail.com with the EXACT response given by ChatterEmail; the response will include your hotsync user name and some numbers separated by a space. Please send all of this information. If you purchased your software after May 15, 2007 please visit http://software.palm.com/us/html/service.jsp for additional help.

The most important thing to know about registration codes is that they are based ENTIRELY on the hotsync user name of your Treo and that this name is case sensitive (Marc is not the same as marc). Therefore, if you ever change your hotsync user name (because of a hard reset, new device, etc.) you will need to get a new code.

1. If you don't have ChatterEmail v2.0.4 or later, please upgrade to a more recent version.
2. Enter the Console in ChatterEmail by using the Console menu command in ChatterEmail's Pref menu. (Bring up the menu bar with the Treo's menu button.)
3. Enter "hotsync" (without the quotes) at the prompt.
4. Send an email to support@chatteremail.com with the EXACT response given by ChatterEmail; the response will include your hotsync user name and some numbers separated by a space. Please send all of this information.

1. Send an email to support@chatteremail.com that includes your old hotsync user name and code(s) as well as your new hotsync user name.
2. Remember that hotsync user names are case sensitive (A is not the same as a).
3. If you are not sure about your hotsync user name, follow the steps above ("If you have just purchased...")

1. You still need a hotsync user name in order to complete registration.
2. You can use the application called ChangeName to create a hotsync user name. This is software from a third-party and ChatterEmail is not responsible for problems with the software.

If you have other problems, or this FAQ does not provide answers for your question, send an email to support@chatteremail.com including the product you bought, the code you were assigned, and the problem you are experiencing.

If you use a Mac, you can use "MissingSync" to sync your Treo.

Or you can get ChangeName at http://www.mulliner.org/palm/changename.php and create/change your HotSync user name directly on the Treo.

1. Use the "Buy Chatter License" from this page to purchase your ChatterEmail license
2. Go to the Console in Chatter by using the "Console" command in the "Pref" menu. The shortcut is menu-W.
3. Enter "register n" where n is the code provided in the registration email. Do not use quotes and make sure the word "register" is in lowercase.
4. The entry of your registration information should be noted. HOWEVER, your registration isn't complete until you receive your next email in ChatterEmail.

1. Enter ChatterEmail with the Treo's radio (wireless mode) off. This means turning off the part of the Treo that allows you to make phone calls; turning the radio on or off requires you to press and hold the power button.
2. Follow the last three steps above (starting with "Go to the Console...")
3. Turn your radio back on.

The "EX Plugin" is no longer part of ChatterEmail; it is neither distributed nor supported on this site.

For information, please see http://www.explugin.com

If you have a PC, you can HotSync your Treo (during which process a Hotsync user name is created)...

If you use a Mac, you can use "MissingSync" to sync your Treo.

Or you can get ChangeName at http://www.mulliner.org/palm/changename.php and create/change your HotSync user name directly on the Treo.

If you have come here, either you need to find your hotsync user name or to confirm it (usually because your registration code doesn't work).

If you've come here because your registration code doesn't work, there are only two possibilities: 1) you have entered your code incorrectly, or 2) we don't have your exact hotsync user name. Here's what to do:

1. If you don't have ChatterEmail v2.0.4 or later, please upgrade to a more recent version. To find your ChatterEmail version number, use the "About ChatterEmail" menu command found in ChatterEmail's "Pref" menu on your Treo. (Bring up the menu bar with the Treo's menu button.)
2. Enter the Console in ChatterEmail by using the "Console" menu command in ChatterEmail's "Pref" menu on the Treo. (Bring up the menu bar with the Treo's menu button.)
3. Enter "hotsync" (all lower-case and without the quotes) at the prompt.
4. Send an email to support@chatteremail.com with the EXACT response given by ChatterEmail; the response will include your hotsync user name and some numbers separated by a space.

This can happen if you try to upgrade ChatterEmail while it's running.

1. Perform a warm reset by pressing the reset button with the stylus and then holding the rocker-up key (the top side of the 5-way rocker key) throughout the reset. This is equivalent to starting Windows without extensions (i.e. nothing starts running automatically).
2. Hotsync the new files onto the Treo
3. Perform a soft reset by tapping the reset button with the stylus (without this step, the Treo's wireless mode cannot be enabled.

This can happen if you try to delete or upgrade ChatterEmail while it's running.

1. Perform a warm reset by pressing the reset button with the stylus and then holding the rocker-up key (the top side of the 5-way rocker key) throughout the reset. This is equivalent to starting Windows without extensions (i.e. nothing starts running automatically).

2. Delete the files, either with the Launcher (where the Treo's home button takes you) or with a 3rd-party file manager (e.g. FileZ).
3. Perform a soft reset by tapping the reset button with the stylus (without this step, the Treo's wireless mode cannot be enabled.

• We do not guarantee that ChatterEmail will run on any future device, including additions to the Treo line of Smartphones.

1. First, reset your phone with ChatterEmail's "Reset Phone / Upgrade" menu command. If for some reason, you cannot do that, reset your Treo with the stylus while holding the rocker-up key. Release the key when the "PalmPowered" logo appears.
2. Go to the "Launcher" (the button with the "home" on it) and delete Chatter, ChatterExg, and ChatterUtils. Alternatively, use a file manager like FileZ to delete all files with creator "ZRKa".

1. From within ChatterEmail, use the "Reset Phone / Upgrade" menu command to reset the Treo.
2. Hotsync the five ChatterEmail files onto your Treo
3. That's it!

1. IMAP is far, far faster than POP3 and uses far less data; this is particularly true for large mailboxes. For example, just determining which messages need to be downloaded and/or deleted in a POP3 mailbox with 1000 messages would typically require 100k of data to be transferred; with IMAP, this would be closer to 8K. Also, loading, say the first 5 lines of an email would typically take 5x or more as much data as with IMAP. Doing a "load more" of a POP3 message requires 1) a full sync—the part that takes 100k for a 1000 message mailbox, plus 2) reloading everything in the message from prior to the "load more". With IMAP, only the "more" part gets loaded; this is a HUGE savings.
2. IMAP is far, far more efficient at dealing with attachments. To even determine whether attachments exist, the entire message must be loaded (a horrible example would be the case of a 1k attachment following a 1MB attachment; in POP3, you wouldn't even know the 1k attachment existed until reading the entire 1MB attachment). In IMAP, attachments are known completely at the outset and each can be loaded independently.
3. IMAP keeps state information on messages—replied, seen, flagged; none of this is possible on POP3. Read a message on your Treo and it appears read in Outlook back at home, or in the office.
4. IMAP allows unlimited nested folders that appear on every client; in POP3, folders are local—messages "filed" in this way on one device can't be seen on any other device.
5. IMAP allows true push operation; POP3 does not. (Most IMAP servers support this, including AOL/AIM)
6. IMAP allows mailboxes to be completely sync'ed, so that changes made on one device are reflected on the other; no more worries about "where" a message lives (this is akin to webmail). With POP3, it's hard to know whether a message read on one device will even be available to another device (especially with Gmail!).
7. IMAP allows sent mail to be uploaded back to the server, so you can keep your sent mail in one place; POP has no such facility.
8. IMAP is relatively inexpensive, $20/yr or less in many cases. Some are "free", like AIM.
9. Most POP3 accounts allow forwarding to IMAP
10. IMAP is supported by all major PC/Mac clients—Outlook, Outlook Express, Thunderbird, Mac Mail, Entourage, Pine, etc...

• Sending and receiving data uses the battery just as a voice call would. More data usage means more battery drain. This is true for every email application, every web browser, etc.
• A poor signal will hurt battery life, regardless of any other consideration. When the signal is poor, the Treo's radio will attempt to compensate by using more power transmitting. This is also true for voice calls.
• CDMA phones (e.g. Sprint and Verizon) use far more battery than GSM phones (e.g. Cingular and T-Mobile) under the same circumstances.

• Each online IMAP Mailbox has its own connection to the server. Reducing the number of online Mailboxes will reduce battery usage.
• The process of syncing takes more battery than remaining "online"; A good is that estimate that online IMAP is roughly equivalent to checking for mail every 15-20 minutes. This is a very rough estimate.
• The more frequently mail comes in, and the more changes you make to messages in online Mailboxes (e.g. marking read/unread, deleting, flagging), the more data will be used. If messages are regularly coming in more frequently than every 5 minutes or so (rule of thumb), you will save battery life by checking on a 5 minute schedule.
• Making changes (deletions, reading, replying) on another client (e.g. on your PC) will cause data to be used (the server sends notices about changes like this, some of which require Chatter to do a full sync).
• Using "Efficient Sync" in Chatter's System preferences reduces data activity caused by reading, replying, and deleting messages from the Treo; the changes are cached and sent with a delay of up to 7-8 minutes.

• A POP3 or EX "sync" uses a lot more battery, all things being equal, than IMAP. POP3, in particular, is a very inefficient protocol.
• An EX sync using the "Plain Text" setting will use less data and battery than the default HTML sync.<
• The more mail you receive and send, the more battery usage will be affected.
• For timed syncs, the greater the time between syncs, the better battery life will be (I guess this is obvious).
• Excessive battery usage (battery life of < 5 hours) is almost always a sign of a configuration problem. Please send us a log of an hours' usage.

1. Is "Normal Alerts" an option in ChatterEmail's "Pref" menu? If so, you have "silent alerts" set; use the menu command to resume "normal alerts".
2. Are the alerts you're expecting (Pop, Tone, Vib, and/or LED) checked in the "Notifications" page of Preferences?
3. Is "Disable All Notifications" or "Disable Background Notifications" checked in the "Deliver" page of "Edit Mailbox" for the mailbox that's not getting notifications?
4. For tone notifications, is there a tone specified in "Edit Mailbox"? Whatever is set here overrides the setting on the "Notifications" page of Preferences.
5. For tone notifications, is there a tone specified in the "Notifications" page of Preferences?
6. For tone notifications, is the Treo's ringer switch set to "silent"?
7. For tone notifications, is the "SMS" or "Messaging" (depending on Treo model) volume in the Treo's "Sound & Alerts" prefs set to a number higher than zero; this is what determines the volume of the tone notifications.
8. For LED notifications, are you using any other application that sets the LED state (Butler or LEDOff, for example)?

Also note that notifications are not presented for mail that has already been read, either on the Treo or in another email client. Only new, unread mail causes alerts to be triggered.

These resets may be caused by ChatterEmail, but typically they are caused by 1) applications that don't handle memory properly, 2) running low on memory (often seen on Treos with a lot of third-party software), and 3) memory corruption (various causes, especially on Treo's that do not have the most recent OS/firmware updates)

1. Make sure you have the most recent OS/firmware update for your phone.
2. Check the error code on your phone. Do this by dialing ##377 (Sprint), #*#377 (Verizon), or #*377 (Cingular, T-Mobile, and most other GSM carriers). Please send this information when you contact me about the problem.
3. If the error is "Fatal Exception", the problem is almost certainly due a problem in which one application is corrupting the memory used by another application. A Chatter log is usually not helpful in these situations. Please email me with a description of the problem along with a lost of other applications that you have installed on your Treo.
4. If the error is anything else, please try to reproduce the problem while using Chatter's logging facility (instructions in another FAQ); often the log will point to the problem.

Regardless of the error, please try to report the circumstances surrounding the reset(s). Send all bug reports to support@chatteremail.com.

Thanks.

It turns out that there aren't very many applications that don't work with ChatterEmail.

What you need to do is to go to www.gmail.com, log in, and play with the settings turning POP3 off and then back on again. If, after doing this at least twice, you are still not getting new mail from Gmail, then, and only then, send a request for support.

There are a few common reasons for this...

If your senders use a Microsoft Exchange server, it's most likely that your senders are sending in Microsoft's internal format (which can be turned off in Outlook). No other applications can see them in this format.

Another possibility is that they are being sent from a Mac, in which case the mail program needs to be told to use windows-friendly attachments.

If you can't figure out the problem, please send us a log showing the LOADING of a message that should have attachments (but doesn't), following the instructions in the FAQ regarding logging.

1. Make sure "Tone" is checked in Chatter's Prefs (the Notifications screen)
2. Make sure the Mailbox has a tone selected (Define screen) and that "Disable Notifications" isn't set (Deliver screen)
3. Make sure the Messaging volume in the Treo's Sound & Alerts app isn't zero.

If you are having trouble sending mail, use your carrier's server to send instead:

Cingular
SMTP Server—former AT&T Wireless customers: smtp.mymmode.com
SMTP Server—new and existing Cingular Wireless customers: cwmx.com
Username: [leave blank]
Password: [leave blank]
Check "No Auth"

Sprint
SMTP Server: smtp.sprintpcs.com
Username: your SprintPCS username
Password: your SprintPCS email password

Verizon
SMTP Server: smtp.vzwmail.net
Username: your 10-digit cellphone number followed by @vzwmail.net
Password: your password that you set up on the vtext.com webpage

Don't see your carrier listed? Please contact your carrier's support department for their SMTP server settings.

This almost always means that your login and/or your password on the SMTP Profile page is incorrect. Note that these are NOT necessarily the same as what's on the Define page. To get to the SMTP Profile page, use the "Edit Mailbox" menu command in the Box menu and (versions prior to 2.0) tap the "Other" button and then tap "Edit SMTP Profile" or (version 2.0 and later) tap the "SMTP" button. If you still cannot find the problem, please email to support@chatteremail.com.

An SMTP Profile contains all of the information necessary to send mail via an SMTP server. There are FIVE required elements to an SMTP Profile—server address, login name, password, return address, and full name. (Login name and password are not required if "No Auth" is checked.) If you don't have at least one valid SMTP profile and try to create and/or send mail, this error will pop up.

There are a number of possible reasons; what the message means is that the SMTP server is unwilling to send mail outside of its own network or system.

1. Your server requires authentication and your login and/or password are wrong.
2. Your server requires authentication and you have "No Auth" checked in the SMTP Profile
3. Your server just doesn't allow sending outside the organization when connected from the "outside". Many Exchange servers have this limitation. If this is the case, you'll need to send via a different SMTP server (all wireless carriers have their own SMTP server that is available for subscribers); please check with your carrier for more information.

1. If you're using your carrier's server (Sprint, Cingular, etc.), check "No Auth" in the SMTP Profile and try again.
2. If you're using a cable network's SMTP server, it might just be that you can't use it from the Treo. This is true for Charter Cox, and Adelphia, for example.
3. It's possible, if you're using a corporate network's server, that SMTP access is blocked by a firewall; a log would demonstrate this. Logging instructions are in the "How do I..." section of the FAQ.
4. It's also possible that your server uses an unusual form of authentication (only a log would show me that). Logging instructions are in the "How do I..." section of the FAQ.

This is an issue in the browser's HTML library. The solution, however, is simple—in Blazer's menus, use...

Options -> Preferences -> Advanced

and hit "Clear Cookies".

1. Your trial of ChatterEmail has expired and you are not registered. In this case, please register your copy by using "Buy ChatterEmail" at www.chatteremail.com
2. You are using either a Microsoft Exchange 5.5 server or you are hosted by 1and1.com; in both of these cases, the IMAP implementation is poor and is not supported by ChatterEmail.
3. There is really no text in the message
4. In other cases, please send a bug report including a log demonstrating the LOADING of a message of this sort.

1. The "Use Summary Mailbox" checkbox must be set in the "Mailbox View" preferences, and
2. Each Mailbox that you want to appear in the Summary View must have the "Summary" checkbox set in "Edit Mailbox" -> "Other". You can also set the Mailbox color on this screen (from the popup list).

1. Make sure your Outbox is empty (i.e. delete anything that is already there)
2. Go to Console (in the Pref menu) and type "log" at the Command prompt (never use quotes in the console). Depending on the problem, I may ask that you use the "log verbose" command, which provides me with additional information.
3. Use Chatter to demonstrate the problem you wish to log. If it's a connection problem, try using "Reset Connections" to force all connections to be remade.
4. Use the "note" command in Console to annotate the log (e.g. "note i'm sending mail now").
5. Close the log by repeating the first step.

While logging, you may notice that the colon in the time is replaced by an exclamation mark. This lets you know that logging is on. Turn off logging to restore the clock to its normal state. To send the log...

1. Delete anything that is in ChatterEmail's Outbox (i.e. delete any message that's "stuck" there).
2. Go to Console and use the "bug" command to have Chatter Email send a bug report. Check the "Attach Log" box so that your log is attached!
3. If your problem relates to sending, use the "*BUG* profile in the popup on the bottom-right of the bug reporting screen.
4. Old-style logs (ChatterLog.pdb) will not be reviewed!

• Stable background SSL operation
• Faster than the built-in SSL functionality
• Small footprint (only 60k)
• For users who purchased ChatterEmail prior to May 1, 2006

NOTE: Contains MatrixSSL™ security software licensed from PeerSec Networks Inc.