Repairs (U.S.)

Welcome to service options for your Palm device. Your repair will be handled either by the Palm repair center or by your mobile service provider. We can help you with: Not available through Palm repairs: Palm-branded smartphones and handhelds and any materials included in the box with these devices Palm-branded accessories Third-party accessories (instead, contact the third-party vendor or manufacturer to arrange a repair) Replacement parts (Palm does not sell replacement parts for at-home repairs) How much will it cost? In Warranty: No charge for repair. You may be responsible for shipping charges. Out of Warranty: Repair price varies by product (view charges). Do I need a repair? Incorrect configuration or software issues may cause your device to appear to be broken. Save yourself time and money by diagnosing these types of issues before you start a repair. Troubleshoot before you start a repair. This summary is for reference purposes only and is not a statement of warranty terms or a warranty offer. The only warranty terms and conditions applicable are those Palm terms and conditions made available with the purchase of packaged product, either new or reconditioned. Palm's current warranty terms and conditions

Already started? Check repair status Requires IE 5.01 or Netscape 6.0 or higher Unrepairable Damage Palm will not repair your device if: It is crushed, burned, defaced, damaged by liquid, melted or otherwise broken beyond economic repair Plastic casing has been opened, device modified, or service performed by someone other than a Palm Repair Center technician or your mobile service provider's repair center Device is not in the condition as described in your repair request, or the repair claim is otherwise fraudulent If Palm determines that your device is not repairable, it will be returned to you as-is. Read Your Warranty One-Year Limited Warranty Statement (PDF: 54KB / 2 pages) 90-Day Limited Warranty Statement (PDF: 55KB / 2 pages) Which warranty applies to my device?