webOS Doctor restores your phone's functionality and updates it to the latest versions of the operating system and other system software.
During a wireless software update, there's a small chance that your phone may freeze and stop responding to taps or key presses. This is a very infrequent occurrence, and generally happens if you remove your battery during a software update.
If this screen appears on your phone during a software update, your phone has frozen and you should use this tool.
More about this tool
If your phone freezes during a wireless software update, webOS Doctor tries to reset your phone. After you use the tool, log in to your existing Palm profile to restore your backed-up data to your phone.
Depending on your battery level, the recovery process takes anywhere from 15 minutes to one hour.
IMPORTANT To prevent problems with your phone during a software update, do not remove the battery.
How does webOS Doctor work?
Run the tool on your computer.
When prompted, connect your phone to your computer. Be sure to use the USB cable that came with your phone. webOS Doctor restores your phone's functionality and updates it to the latest software version.
After your phone is reset, log into your Palm profile. Any information that you've backed up to your Palm profile is restored, including applications, contacts, and calendar events. Information from online accounts you synchronize with, such as Google or Microsoft Exchange ActiveSync, is also restored.
If you have media files (picture, videos, music), docs, or other files backed up to your computer, you need to manually restore these files. You can copy the files back from your computer to your phone.
Since my phone froze during a software update, do I need to update the software again?
webOS Doctor restores your phone to the most current functioning software version. When a new software update is available, a notification appears on your phone as usual — or you can check for a new software update manually by tapping Updates from the Launcher.
Do I lose any data if I use the tool?
When you run webOS Doctor, all personal information and applications that you installed through App Catalog are deleted from your phone. However, logging in to your existing Palm profile after you use the tool restores any information backed up to your Palm profile (such as contacts, calendar events, and tasks). It also restores information from any online accounts you synchronize with, such as Google or Microsoft Exchange ActiveSync.
Important If you have pictures, videos, music files, or other files on the USB drive of your phone, you will need to restore these from your computer. Running the tool deletes all files stored in the USB drive.
Devices displaying the low battery icon must be charged to at least 25% full before updating.
An Internet connection capable of downloading large (200MB) files
Important If you have pictures, videos, music files, or other files on the USB drive of your phone, you will need to restore these from your computer. Running the tool deletes all files stored in the USB drive.
The webOS Doctor tool will guide you through the recovery process.
How to start webOS Doctor
The tool may autorun after you download it. If not, double-click the tool file in the location where you downloaded it.
Warning Do not disconnect your phone from your computer during the recovery process. Disconnecting the phone cancels the recovery process and may damage your personal information.
Note If the battery level is low, the recovery process first charges your battery. This can take up to one hour.
Tip If connection options appear on your phone's screen when you plug it in, you do not need this tool. Close the webOS Doctor window and disconnect your phone.
When the Reset Complete screen appears, click Done.
Wait a few minutes for your phone to reset.
Enter your credentials
When prompted, enter your existing Palm profile email address and username. This restores any information backed up to your Palm profile (such as contacts, calendar events, and tasks) back to your phone. It also restores information from any online accounts you synchronize with, such as Google or Microsoft Exchange ActiveSync.
The reset is complete when Card view appears
If you have media files (picture, videos, music), docs, or other files backed up to your computer, copy the files back from your computer to your phone as you did before.
