After the Treo 650 Updater 1.13 for Sprint PCS smartphones

Was the update successful? Restore data and settings Troubleshooting during & after updater

Missing data? Looping resets? Errors? If you encounter issues while trying to install the Treo 650 Updater, see our troubleshooting suggestions.

To check if the update worked: Press Phone/Send Press Menu From the Options menu, select Phone Info (/I). If the update was successful, the Software version number will be Treo650-1.13a-SPNT.

When you sync after the update is complete, the smartphone data that was backed up will be restored. Here's how to restore a few items that are not backed up via HotSync:

• Bluetooth pairing
  If you paired Bluetooth wireless devices, you will need to re-pair those devices now. The secure pairing files are not backed up or restored with synchronization. See your user guide for more about Bluetooth settings on your device.

• Wireless email and calendar
  Programs that sync wirelessly only, such as Exchange ActiveSync, may appear to be missing data until a wireless sync occurs. Perform a manual wireless sync to restore emails, calendar appointments, and other items.

• Treo Voice Dialing
  If you previously had this software on your smartphone, you will need to re-download and re-install it. It is not backed up and restored when you sync. If you kept a record of your registration key when you purchased Treo Voice Dialing, re-enter the registration key when asked. If you lost the registration key, you'll need to contact Handango for a replacement registration number based on your smartphone's electronic serial number. At the time of writing, Handango can be reached at 817-548-2153 or support@handango.com.

Personal data is missing or incorrect Smartphone screen turns on every 30-60 seconds

"Not enough memory" error during installation Smartphone loops in continuous resets during or after update

Personal data is missing or incorrect

• Did you perform the final HotSync operation? Sync again if necessary. Select your existing user name if asked.
• Did you select the incorrect user name when you synchronized? Your data is tied to a specific user name. When you sync after the update is complete, you need to select the user name you had before the update. Here's how to change back to the correct user name and restore your data:
  1. Perform a hard reset. This wipes out the current (incorrect) user name and user data, but your smartphone will retain the update.
  2. Synchronize. Important: When asked for your user name, select the old user name you were using before you changed it. The backed up personal data and applications will be restored to your smartphone.
• Programs that sync wirelessly only, such as Exchange ActiveSync, may appear to be missing data until a wireless sync occurs. Perform a manual wireless sync if necessary, then check your data.

Smartphone screen turns on every 30-60 seconds

• This is an issue identified with the Palm Universal Keyboard driver. You will need to turn the keyboard application off when not using the keyboard.
  1. Press Home .
  2. Launch the Keyboard application.
  3. Select Off.

"Not enough memory" error during installation (Windows)

• Make sure you're running the "Treo_650_Updater_1_13a.exe" installer from a local (not shared network) drive. This error may appear when running it from a shared drive.

Smartphone loops in continuous resets during or after update

• You may be running conflicting software that needs to be disabled or deleted: click here for more information.
• Perform a hard reset to break the loop, then re-install the updater from the beginning.