The Updater v1.0.0 for the Visor, Visor Solo or Visor Deluxe enhances the Palm OS and resolves a known DRAM issue that affects certain older devices. (Learn More)

What does this updater do?

• Calculator Launch Fix - prevents unexpected launches of the Calculator when touching the screen close to the Calculator launcher icon.
• Serial Modem Fix - corrects an issue where a Visor may have difficulty performing a HotSync operation using a serial cradle when a modem Springboard module is installed.
• 8MB DRAM Memory Fix (if necessary) - corrects an issue where a limited number of Visor Deluxe organizers manufactured during early 2000 can experience a fatal error related to the built-in DRAM memory chip. This fix is only installed on affected Visor Deluxe handhelds; the version info window will now display "Palm OS Software v3.1H3M". Depending on individual usage patterns there may be an impact on battery life.

• Visor, Visor Solo, or Visor Deluxe handheld

1. Perform a HotSync operation to back up your data.
2. Download:
   • Windows ZIP File: HS_Updater.zip (14 KB)
     -OR-
   • Macintosh SIT File HS_Updater.sit (14 KB)
3. Decompress the file using a standard decompression utility.
4. Double-click the file HS Updater.prc and perform a HotSync operation to install it on your device.
5. Once it's on your device, access the Applications launcher.
6. Choose All from the category menu in the top right corner of the screen.
7. Tap the HS Updater icon.
8. Tap the OK button on the introductory screen that appears.
9. If you have a Visor or a Visor Solo you will see the following message: "Check complete. No issues detected. Tap OK to install the standard update." Tap the OK button to continue and skip to step 7.
10. If you have a Visor Deluxe you will see a screen requesting your Visor's serial number. You can find your serial number on the inside surface of your battery cover. Although the serial number is written using upper case letters, you can enter it into the provided box using lower case letters. After entering your serial number, you may see the following message: "Your handheld may have a memory issue..." Tap the OK button to install the updater that resolves the memory issue.
11. A final screen tells you that the update has been installed. Tap the OK button. The device will perform a soft reset.