The USB Registry Utility for Windows corrects issues that can occur when attempting a HotSync operation using a USB connection; it is useful where your PC does not react when you start a HotSync operation. In other words, you see no HotSync progress dialog nor do you see Windows recognizing that new hardware has been attached to your PC.

The utility removes the USB driver entries from your Windows registry and performs some other cleanups rom older installations. Upon the next synchronization, Windows should see your handheld as a USB device it has never seen before.

• If you're not having HotSync problems, you do not need this software. If you are having HotSync problems, this software might help you.
• For general HotSync troubleshooting, be sure you've tried other remedies in our HotSync support guide. The USB Registry Utility solves a small number of specific synchronization issues.

• Treo or Visor handheld
• Windows 98, Windows Me, Windows XP and Windows 2000 systems

Is there a Macintosh version?
No. The Macintosh platform handles USB devices differently from the Windows platform.

1. Download:
   • Windows ZIP File:USBRegClean.zip (44 KB)
     -OR-
   • Windows EXE File: USBRegClean.exe (15 KB)
2. Download the utility (above). Note the location of the directory/folder the file is downloaded to.
3. If you downloaded the .zip, decompress the file using a standard decompression utility.
4. Double-click the file USBRegClean.exe.
5. Read the onscreen information, and click OK to run the utility.
6. Re-install the latest version of Palm Desktop and HotSync Manager.